Refunds and Returns Policy

Defective or Damaged Products

If any of the items received in your order are missing, incorrect, defective, damaged or you are not satisfied with the quality of a product, please ensure that you contact us using the form at the bottom of this page, to notify us within 14 days of receiving your order.

Our quality assurance team will then investigate your reported issues swiftly, and will send a free of charge replacement or refund in the following situations:

• A product(s) has been delivered to you damaged
• An item(s) from your order is missing
• We have sent you an incorrect item(s)
• There is a defect or quality issue with an item(s) printing
• The product received is different than advertised (Please note this does not include minor colour variations within an acceptable tolerance level)

Other Returns

As products are printed to order, we are unfortunately unable to accept returns for any other reasons, where Arty AF, or one of our printing / delivery partners are not at fault.

Orders Lost in Transit or Returned to Sender

If your order has not arrived within 3 days of the estimated delivery date, please contact us within 30 days, using the form at the bottom of this page, and we will investigate. If your order is deemed to have been lost in transit through no fault of your own, we will send you a free of charge replacement.

In the event that your order gets lost or returned for one of the following reasons, we are not able to refund or replace the order, and you will have to place a new order:

• You provided an incorrect address
• You provided an incomplete address
• The parcel is refused on delivery
• The maximum number of attempts to deliver the parcel is exceeded